1) Who We Are

Integrity Duct Cleaning
1850 E Encanto Dr, Tempe, AZ 85281
Phone: (480) 450-0115

2) Information We Collect

• Information you provide: When you submit a form or contact us, we may collect your name, email address, phone number, address (if provided), and message details (e.g., comments about your service request).
• Communications: If you call, email, or text us, we may keep records of those communications and any information you share.
• Automatically collected data: When you visit the Site, we may collect basic technical data such as your IP address, browser type, device information, pages viewed, and approximate location derived from IP address. This data is typically collected through server logs and similar technologies.
• Cookies / similar technologies: We may use cookies or similar technologies to help the Site function, understand usage, and improve performance. You can control cookies through your browser settings.

3) How We Use Information

• To respond to inquiries, provide quotes, schedule service, and deliver customer support.
• To communicate service updates, appointment reminders, and follow-ups.
• To send marketing messages (only if you opt in), such as promotions, discounts, and reminders.
• To operate, maintain, secure, and improve the Site and our services.
• To comply with legal obligations and enforce our policies.

4) SMS Text Messaging (Customer Care & Marketing)

If you provide your mobile number and opt in, we may send you text messages. Consent is not a condition of purchase.

a) How You Opt In

You opt in by checking the SMS consent checkbox(es) on our forms (Customer Care and/or Marketing).

b) Message Types & Frequency

• Customer Care: scheduling, service updates, and quote follow-ups. Message frequency varies.
• Marketing: promotions, discounts, and reminders (if you opt in). Up to 4 messages per month (unless otherwise stated at opt-in).

c) Fees

Message and data rates may apply, depending on your mobile plan.

d) Opting Out / Help

• Reply STOP to any message to opt out.
• Reply HELP for help.
• You can also contact us at (480) 450-0115 for assistance.

e) SMS Privacy Commitment

SMS opt-in consent and phone numbers collected for SMS will not be shared with third parties or affiliates for their marketing purposes. We may share limited information with service providers who help us deliver messages (for example, an SMS delivery platform), only as needed to provide the service.

5) When We Share Information

We may share information in these situations:

• Service providers: vendors that help us operate our business (e.g., website hosting, communications/SMS delivery, scheduling tools). They may process information on our behalf under appropriate safeguards.
• Legal / safety: to comply with law, respond to lawful requests, protect rights and safety, and prevent fraud or abuse.
• Business transfers: if we’re involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

6) Data Retention

We keep information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and comply with legal obligations. We may also retain consent and opt-out records for compliance purposes.

7) Security

We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can delete it.

9) Your Choices

• SMS: Reply STOP to opt out; reply HELP for help.
• Cookies: Control cookies via browser settings (some features may not function properly if disabled).
• Access/Deletion Requests: You may request access to or deletion of your information by contacting us using the info below.

10) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the “Last updated” date above.

11) Contact Us

If you have questions about this Privacy Policy, contact us at:
Integrity Duct Cleaning
1850 E Encanto Dr, Tempe, AZ 85281
Phone: (480) 450-0115

Related page: Terms